Shopping Terms, Returns & Shipping
CLICK & COLLECT
By default, all orders will be prepared and made available for collection from
281 Whitebridge rd,
You will be notified by email as soon as your order is ready for collection. Please allow 24-48 hours for your order to be processed.
Please note that we cannot offer exchanges for any purchases made on our online store. These will be processed for refunds only.
Once we have received your return, it can take 3-5 days for us to be able to process this so please bear with us. You will be notified by email as soon as your return has been processed.
Please note that the refunds cannot be processed from our team members at our lifestyle stores. Refunds can only be processed from our online team members as our online shop works as a separate entity.
Please ensure your package is clearly labelled with your information and order number. Each item must be unused and in its original packaging.
Please email in advance.
FAULTY ITEMS & BREAKAGES
We are very disappointed on the rare occasion that a customer receives a faulty/broken item.
You can return your item under our normal returns procedure for a refund. Make sure you let us immediately know about the fault/breakage so we can make sure that other items are not affected. We will refund any postage on a faulty item, and ensure you are reimbursed for standard return postage on the item.
Please inspect your item upon delivery and return within 2 working days from date of delivery.
ITEMS EXCLUDED FROM RETURNS
Please note that our Bespoke Luxury Cushions cannot be returned once they have been removed from their protective packaging and the security seal has been removed.
Toiletries or beauty products are not eligible for refund if the seals have been broken